...Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Leadership Lessons from the Company that turned Customer Service into an Art Form. When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton. With access to the company`s executives, staff, and award-winning Leadership Center`s training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. About the Author Joseph A. Michelli, Ph.D., wrote the bestseller, The Starbucks Experience. He is an international business consultant, radio host and lecturer who appears on CNBC’s On the Money. Tvrdi povez, zaštitne višebojne plastificirane korice, XVI + 286 strana, nepodvlačena, nema posvetu, skoro nova knjiga. Težina 520 grama *